Compare / Tidio
Landing Platform vs Tidio: chat and AI answers joined to CRM
Tidio is live chat and an AI agent for small businesses, priced by billable conversations, with Lyro AI and Flows sold as their own add-ons. Landing gives you chat and AI answers from your help centre, on the same record as your CRM, email flows and checkout.
Landing suits you if
- You don't want a cap on the conversations you answer
- You want AI answers from your own help centre
- You want chat, email and the shop on one customer
Where the chat plan runs out.
Tidio is quick to start. The limits show up as you grow.
Plans counted in conversations
Each plan includes a number of billable conversations, so a busy month means a bigger plan.
AI and automation as add-ons
Lyro AI is priced by Lyro conversations, and Flows by visitors reached, each on top of the chat plan.
A chat, then a spreadsheet
A chat that turns into a lead still needs a CRM and an email tool to go anywhere.
Landing Platform vs Tidio, line by line.
Landing does the chat and AI answers Tidio is known for, and joins them to the CRM, email and store.
| Feature | Landing Platform |  Tidio |
|---|---|---|
| Live chat widget | On your site and store, in your brand | Core product |
| AI answers | From your help centre, citing the articles, and from your catalogue with product cards, then hands over. From a shared credit pool | Lyro, priced by Lyro conversations |
| Conversation limits | None; you pay for the people who answer | Billable conversations per plan |
| Shared inbox | Email, chat, Messenger and Instagram in one queue, assigned by rule | Included |
| Help centre | Public, client-only or internal, on your own domain | Not listed on its plans |
| Automations | Playbooks that run across chat, email, sales and the store | Flows, priced by visitors reached |
| CRM and pipeline | Every chat lands on a contact and can open a deal | Contact list |
| Email and SMS flows | Campaigns and flows on the same contact; SMS from credits | Not included |
| Checkout and subscriptions | Product pages, baskets, checkout and a shopper portal | Not included |
| Booking pages | A chat can end in a booked call on the deal | Not included |
Tidio details reflect its publicly available plans as of 2026; check current details on its own site.
Switching is our job, not yours.
We move you over one tool a month, against success criteria we agree with you up front. You don't pay until we prove each one is ready.
We map your chat setup
Show us your Tidio chat, Lyro answers and Flows, and where a lead goes next. We agree what "ready" means first.
We move Tidio across
Contacts and chat history come across, and Lyro's answers become help-centre articles your AI assistant answers from. We move your data as part of the switch.
You sign it off
The widget goes live and your team answers real chats. Billing starts only when it meets your criteria. Then we move the next tool.
But we already use Tidio.
Fair. Here are the questions teams ask us most when they're weighing it up.
Is there a limit on conversations?
No. Landing charges for the people who answer, not the number of chats. Visitors who chat are guests, and guests are free.
How does the AI know what to say?
It answers from your own help-centre articles, citing them, and from your product catalogue, and hands over to a person when it should.
Can a chat turn into a sale?
Yes. The chat lands on a contact, the assistant can show products with product cards, and the visitor can book a call or check out on the same record.
Planning next month's content?
Get the free content calendar and plan posts, emails and campaigns in one place.
“We were running PR, social scheduling and the rest of our marketing across half a dozen tools that never talked. Now we plan, schedule and measure from a single screen.”
Answer every visitor, without counting them.
Thirty minutes on your own site. We'll show chat, AI answers and the follow-up email on one customer, with your price.